These Terms and Conditions, together with the other information contained on this website www.528ibiza.com, form the basis of your contract with Forked Up SL for event tickets, Drinks Packs and other purchases, and set out the conditions of entry to and conduct within the Venue. Please read them carefully as they set out our respective rights and obligations.
1.1 In these conditions, a reference to:
“You”, “Your” means the person making the booking and all other attendees related to your ticket purchase.
“Lead Name” means the person identified as making the ticket purchase during the booking process.
“Venue” means the location of the event, being 528 Ibiza.
“We”, “Us”, “Our” means Forked Up SL, a company registered in Spain with registration number B02920494 and registered address at Calle Cervantes 27, 07820 San Antonio, Baleares, Spain.
1.2 These Terms and Conditions apply to all bookings made for events operated at the Venue and to all members of your booking, regardless of the point of purchase.
2.1 All events promoted by Forked Up SL and selected third party promoters take place at 528 Ibiza on selected dates across the year.
2.2 Event programmes, artists, dates, times and formats are subject to change.
2.3 Any specific artist, line up, programme or advertised content displayed at the time of booking is not guaranteed and does not form part of this contract.
2.4 Artist set times are announced in advance at the promoter's discretion and are subject to change.
2.5 Opening times vary by event and are shown on your ticket or booking confirmation.
2.6 All events operate a last entry time determined by the Venue in accordance with licensing and safety requirements. Late arrival may result in refusal of entry without refund.
2.7 Your booking remains valid regardless of weather conditions unless otherwise communicated via official Forked Up SL channels.
3.1 Entry is strictly for persons aged 18 or over unless otherwise stated. Some events may operate a higher minimum age.
3.2 Valid photographic identification is required for all guests. Passports or driving licences are accepted.
3.3 Any guest who is under the required age will be refused entry without refund.
3.4 Holding a valid ticket does not guarantee entry. Entry is always subject to Venue capacity, licensing conditions, safety considerations and management discretion.
3.5 The Venue reserves the right to refuse admission or remove any person who appears intoxicated, under the influence of drugs, or behaving in a dangerous, abusive or inappropriate manner.
3.6 Any form of verbal or physical abuse towards staff or other guests will not be tolerated and may result in removal from the Venue or prosecution.
3.7 For safety and security reasons, searches of persons, clothing and belongings may be conducted on entry and exit.
3.8 Food or drink purchased outside the Venue may not be brought inside.
3.9 Re-entry is not permitted.
3.10 Animals are not allowed within the Venue.
3.11 Professional cameras, recording equipment, selfie sticks and unauthorised filming equipment are prohibited at all times.
3.12 Any unauthorised recordings made within the Venue become the property of the Promoter and/or the Venue, and all rights in such recordings are assigned accordingly.
3.13 No promotional, commercial or sponsorship materials may be brought into the Venue without prior written consent.
3.14 By entering the Venue, you consent to being photographed, filmed or recorded for promotional, commercial and security purposes without compensation.
3.15 Disabled access is available. Please contact info@528ibiza.com in advance to discuss specific requirements. We cannot guarantee accommodations if notified on the day of the event.
4.1 Tickets for events at the Venue may be sold by Forked Up SL directly and/or via authorised third party promoters and ticketing platforms.
4.2 Where tickets are purchased through a third party promoter or ticketing platform, your payment, booking data and any refund or chargeback processing will be handled by that third party in accordance with their own terms and conditions, in addition to these Terms and Conditions.
4.3 Forked Up SL is responsible for the operation of the Venue, access control, safety, security and delivery of the event itself. We are not responsible for any representations, promises or statements made by promoters or ticketing platforms that have not been expressly authorised by us.
4.4 Any refunds, exchanges or chargebacks must be requested from the original point of purchase and will be subject to the applicable terms of that seller.
4.5 In the event of any conflict between promoter communications and these Terms and Conditions, these Terms and Conditions shall prevail.
4.6 Nothing in this section limits the Venue's right to refuse entry, enforce house rules or cancel or reschedule events in accordance with these Terms and Conditions.
5.1 The following conditions apply to tickets sold via the Venue's official ticketing platform, Fourvenues.
5.2 Full payment is required at the time of booking unless otherwise stated.
5.3 Tickets are issued electronically to the email address provided at the point of purchase.
5.4 It is your responsibility to check ticket details upon receipt and notify us promptly of any errors.
5.5 Tickets are valid only for the specified date and event.
5.6 Entry requires presentation of a valid ticket and matching photographic identification for the Lead Name.
5.7 Early entry tickets require arrival before the time stated. Late arrival may result in refusal of entry or an additional charge.
5.8 Island resident or concession tickets require valid resident identification. Failure to present valid identification may result in an additional charge or refusal of entry.
5.9 Ticket prices may be higher when purchased on the door, subject to availability.
5.10 Tickets are non-refundable in all circumstances except where expressly stated in these Terms and Conditions.
5.11 Tickets may not be resold, transferred, or used for promotions, competitions or packages without prior written consent.
5.12 Any tickets resold or transferred in breach of these Terms and Conditions may be cancelled without refund.
6.1 Certain events may include mandatory Venue supplements within the ticket price, including but not limited to shuttle bus transport or safety related fees.
6.2 Such supplements form part of the Venue's operational and safety policy, are non-optional, and are non-refundable.
6.3 Details of any applicable supplements will be communicated as part of the ticket price or booking information.
7.1 Guests staying at Ibiza Rocks Hotel or Pikes Ibiza may have access to events during their stay, subject to capacity, operational considerations and Venue discretion.
7.2 Hotel guest access does not guarantee entry.
7.3 No refunds are available to hotel guests in the event of event cancellation, refusal of entry or changes to programme.
8.1 All prices are displayed in euros.
8.2 Any alternative currency display is indicative only and subject to exchange rate variation.
8.3 Payments may be subject to bank or card provider fees outside our control.
8.4 Orders may be cancelled if payment fails verification or is recalled.
8.5 We reserve the right to cancel fraudulent or suspicious orders.
8.6 Pricing errors will be corrected and you will be offered the option to confirm at the correct price or receive a full refund.
8.7 Prices may fluctuate based on demand and no refunds are issued due to later price reductions.
8.8 All orders are subject to a processing fee which is retained by the platform.
9.1.1 Drinks Packs may be available to purchase in advance or during selected events at the Venue through drinks.528ibiza.com or other authorised 528 Ibiza sales channels.
9.1.2 These terms apply to all Drinks Packs purchased directly from 528 Ibiza and should be read together with the other provisions contained within these Terms and Conditions. In the event of any conflict relating specifically to a Drinks Pack, the terms in this Section 9 shall apply.
9.1.3 Drinks Packs are valid only for the specific event and date selected at the time of purchase.
9.1.4 Customers are responsible for selecting the correct event, date and Drinks Pack before completing their purchase and for checking the details contained within their order confirmation. Drinks Packs purchased for an incorrect event or date cannot be transferred to another event or exchanged except at our discretion or where required by applicable law.
9.1.5 Purchase of a Drinks Pack does not include or guarantee admission to the Venue. A valid event ticket, guest reservation or other valid form of entry is required.
9.1.6 Purchase of a Drinks Pack does not affect or override the Venue's Terms and Conditions of Entry. Where a guest is refused admission or removed from the Venue in accordance with these Terms and Conditions, purchase of a Drinks Pack does not create any additional right of admission.
9.1.7 Drinks Packs purchased after an event has started remain valid only until the end of that event. The time of purchase does not extend the validity or expiry of the Drinks Pack or its tokens.
9.1.8 Any unused drink tokens expire at the end of the event for which the Drinks Pack was purchased and cannot be carried over to another event, date or venue.
9.2.1 All Drinks Pack orders are subject to successful payment and confirmation.
9.2.2 An order is not complete until payment has been successfully processed and an order confirmation has been issued.
9.2.3 If payment is declined, reversed, cancelled or otherwise not successfully completed, we are under no obligation to issue or honour the relevant Drinks Pack or digital drink tokens.
9.2.4 Drinks Packs and associated digital drink tokens will be issued using the contact details provided at the time of purchase.
9.2.5 Customers are responsible for ensuring that the information provided when placing an order, including their email address, is complete and accurate.
9.3.1 Drinks Packs are issued electronically as individual digital drink tokens which can be accessed using a mobile device.
9.3.2 Drinks Packs and access to the associated digital drink tokens will be sent to the email address provided at the time of purchase. It is the customer's responsibility to provide a valid email address and to check their order details upon receipt.
9.3.3 Each digital drink token is valid only for the specific event and date for which the Drinks Pack was purchased. Tokens cannot be redeemed at any other event or on any other date.
9.3.4 Any token which has not been redeemed by the end of the event for which it was purchased will automatically expire and will no longer be valid.
9.3.5 Each digital drink token contains a unique QR code and may only be redeemed once. The first successful scan of a token will constitute redemption of that token.
9.3.6 Customers are responsible for keeping their digital drink tokens, QR codes and associated links secure. We are not responsible for tokens which have been shared, copied, forwarded or otherwise made available to another person and subsequently redeemed without the purchaser's permission.
9.3.7 Screenshots, copies or duplicate versions of a token do not create additional entitlements. Once the unique token has been successfully redeemed, all copies of that token will be considered redeemed.
9.4.1 Individual digital drink tokens may be shared with members of your group.
9.4.2 Sharing or transferring a digital drink token does not change its validity, expiry, redemption conditions or the drink to which it relates.
9.4.3 Alcohol drink tokens may only be transferred to and redeemed by persons aged 18 or over. The Venue may request valid photographic identification from any person attempting to redeem an alcohol drink token.
9.4.4 Drink tokens may be shared for personal use but may not be resold, advertised for resale or used for commercial or promotional purposes without our prior written consent.
9.4.5 We reserve the right to apply reasonable purchase limits to Drinks Packs and to cancel or suspend orders or tokens where we reasonably suspect fraud, unauthorised resale, duplication, misuse or other suspicious activity.
9.5.1 Drinks Packs are available in three different types, with each pack available as either a 3 Drink Pack or 5 Drink Pack.
DRINK PACK
9.5.2 The House Drink Pack includes either 3 or 5 eligible house pour drinks, depending on the pack purchased.
9.5.3 Each digital drink token may be redeemed for one eligible house pour drink from the range available at the Venue.
9.5.4 Eligible house pour drinks include a regular serving of house vodka, gin, rum, tequila or whisky, beer, wine, soft drinks, energy drinks and non-alcoholic drinks.
9.5.5 Each token may be used for any one eligible drink within the house pour range. Different drink types may be selected when individual tokens from the same Drinks Pack are redeemed.
9.5.6 Premium spirits, premium wines, champagne, cocktails and any other products not designated as part of the house pour range are not included.
BEER PACK
9.5.7 The Beer Pack includes either 3 or 5 beers, depending on the pack purchased.
9.5.8 Each digital drink token may be redeemed for one regular serving of the beer designated by the Venue as included within the Beer Pack.
9.5.9 Beer Pack tokens cannot be redeemed for any other drink or product.
WATER PACK
9.5.10 The Water Pack includes either 3 or 5 waters, depending on the pack purchased.
9.5.11 Each digital drink token may be redeemed for one regular serving of still or sparkling water designated by the Venue as included within the Water Pack.
9.5.12 Water Pack tokens cannot be redeemed for any other drink or product.
GENERAL
9.5.13 All Drinks Pack redemptions are based on the Venue's regular serving of the applicable drink. Drinks Packs do not entitle the holder to larger measures or multiple servings in exchange for a single token.
9.5.14 The exact products, brands, measures and serving formats included within each Drinks Pack will be determined by the Venue and may vary between events.
9.5.15 All drinks and brands are subject to availability. Where a particular product is unavailable, the Venue may offer a reasonable alternative within the same Drinks Pack category.
9.5.16 Drink tokens may be redeemed at participating bars throughout the Venue. Certain bars, service areas or products may be excluded from Drinks Pack redemption.
9.5.17 Upgrades or substitutions outside the products included within a Drinks Pack may be available at selected bars for an additional charge and are subject to availability. Availability of an upgrade is not guaranteed.
9.5.18 Drink tokens have no cash value and cannot be exchanged for cash, used as payment towards another product except where an upgrade is expressly permitted, or used to obtain change.
9.6.1 Customers are responsible for ensuring that they can access their digital drink tokens at the Venue.
9.6.2 We recommend opening your Drinks Pack before arriving at the Venue and taking a screenshot of each digital drink token to ensure your QR codes remain accessible if you experience limited mobile connectivity.
9.6.3 Where supported, customers may add their digital drink tokens to their mobile wallet or otherwise ensure that the tokens are readily accessible from their device.
9.6.4 If you are unable to access or redeem a valid token due to a technical issue with our systems, excluding issues caused by mobile data, Wi-Fi or internet connectivity, please speak to the Customer Support or Information team at the Venue during the event so that we can verify your purchase and assist you.
9.6.5 Where assistance is required, we may ask the original purchaser to provide their order confirmation, purchase details and valid photographic identification in order to verify the purchase.
9.6.6 Technical issues must, wherever reasonably possible, be reported during the event for which the Drinks Pack is valid so that the Venue has an opportunity to investigate and resolve the issue.
9.6.7 Loss of or damage to a customer's mobile device, loss of battery power, lack of mobile data or failure to access an email account does not automatically entitle the customer to a refund. Where possible, our team will assist in retrieving valid tokens once the original purchase has been verified.
9.7.1 Except where expressly stated in these Terms and Conditions or where required by applicable law, Drinks Packs are non-refundable and non-exchangeable once purchased.
9.7.2 Unused drink tokens remaining at the end of the event for which they were purchased will expire and are not eligible for a refund, exchange, credit or cash redemption.
9.7.3 If an event is cancelled by the Venue and does not take place, unused Drinks Packs purchased directly from 528 Ibiza for that event will be eligible for a refund to the original payment method.
9.7.4 If an event is postponed or rescheduled, Drinks Packs may remain valid for the rescheduled date or purchasers may be offered a refund. Details will be communicated to affected purchasers following any postponement or rescheduling.
9.7.5 Changes to the advertised line-up, artists, performance times, event programme, opening times, bars or products available do not automatically entitle the purchaser to a refund of a Drinks Pack where the event otherwise takes place, except where required by applicable law.
9.7.6 Refunds for Drinks Packs purchased through an authorised third party must be requested from the original point of purchase and will be subject to the applicable terms of that seller and any rights available under applicable law.
9.7.7 Where a customer is refused admission to or removed from the Venue in accordance with the Venue's Terms and Conditions of Entry, this does not automatically entitle the customer to a refund for any unused Drinks Pack or drink tokens, except where required by applicable law.
9.8.1 Drinks Packs containing or capable of being redeemed for alcohol may only be purchased by persons aged 18 or over.
9.8.2 Any digital drink token redeemed for an alcoholic drink may only be redeemed by a person aged 18 or over.
9.8.3 Valid photographic identification may be required when purchasing a Drinks Pack capable of being redeemed for alcohol, when redeeming a token for alcohol, or at any other time required by the Venue.
9.8.4 Purchase or possession of a Drinks Pack or digital drink token does not guarantee the service of alcohol.
9.8.5 The Venue reserves the right to refuse the sale or service of alcohol where reasonably required for responsible service, safety, licensing or legal reasons, including where a guest appears intoxicated or behaves in a dangerous, abusive, aggressive or inappropriate manner.
9.8.6 The Venue may also limit or refuse the redemption of drink tokens for alcohol where required to comply with applicable licensing requirements, alcohol legislation or responsible service obligations.
9.8.7 Refusal of alcohol service in these circumstances does not entitle the token holder to a refund, exchange or cash alternative for the token being presented, except where required by applicable law.
9.8.8 Nothing within these Drinks Pack terms limits or excludes any rights which cannot lawfully be limited or excluded under applicable consumer law.
10.1 If an event is rescheduled, ticket holders may be offered a new date or a refund, subject to the terms of the original point of purchase.
10.2 If an event is cancelled by the Venue, a full refund of the ticket price paid will be offered.
10.3 Refunds must be claimed by following the instructions provided in official communications.
10.4 Failure to respond within 30 days may result in cancellation without refund.
10.5 Refunds are processed to the original payment method within 7 to 60 days.
10.6 Booking and processing fees are non-refundable.
11.1 The Venue reserves the right to refuse entry based on attire.
11.2 Prohibited attire includes fancy dress, novelty footwear, hen and stag accessories and inflatables.
11.3 Footwear must be worn at all times.
11.4 Guests must leave the Venue respectfully clothed.
12.1 Large bags and luggage are not permitted.
12.2 Guests attend at their own risk in relation to personal property.
12.3 Lost property will be retained for 30 days before disposal or donation where appropriate.
13.1 Guests must behave responsibly and remain hydrated.
13.2 Any accidents or injuries must be reported immediately to Venue staff.
13.3 Attendance is voluntary and at your own risk.
13.4 Events take place in a crowded, amplified and open air environment with inherent risks including noise exposure, weather and crowd movement.
14.1 You confirm that you are medically fit to attend and not aware of any condition that may be aggravated by attendance.
14.2 Forked Up SL accepts no responsibility for incidents arising from pre-existing medical conditions.
15.1 Forked Up SL operates a strict zero tolerance policy.
15.2 Possession or use of illegal substances will result in immediate removal from the Venue and possible referral to local authorities without refund.
16.1 Personal data is processed in accordance with applicable data protection law including the EU General Data Protection Regulation.
16.2 Where you purchase a ticket via the Venue's official ticketing platform Fourvenues, your name, email address, ticket details and order reference will be shared with the relevant Event Promoter for the purpose of delivering and administering the event, including essential operational communications. This sharing is necessary for the performance of your ticket purchase contract.
16.3 Event Promoters act as independent Data Controllers in respect of this data and may only use it for event administration unless you separately opt in to receive marketing communications from that Promoter.
16.4 Where you opt in to receive marketing communications, your personal data will be processed in accordance with the relevant Promoter's own privacy policy.
16.5 Further details regarding how personal data is processed are available in the Venue Privacy Policy at www.528ibiza.com.
17.1 All branding, trademarks, event names and intellectual property associated with the Venue remain the property of Forked Up SL or its licensors.
17.2 No rights are granted without prior written consent.
18.1 Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence or for any liability that cannot be excluded by law.
18.2 Subject to this, the total liability of Forked Up SL in respect of all claims arising out of or in connection with your attendance shall be limited to the total ticket price paid.
19.1 Forked Up SL shall not be liable for failure to perform due to events beyond its reasonable control including weather, government action, strikes, national mourning, technical failure or acts of authorities.
20.1 Any complaints must be raised with Venue management or Customer Service Team during the event to allow the opportunity for resolution.
20.2 Failure to do so may result in loss of any right to compensation.
21.1 If any term is found unenforceable, the remaining terms remain valid and enforceable.
22.1 Failure to enforce any term does not constitute a waiver of that term or any other right.
23.1 Forked Up SL may assign its rights and obligations under these Terms and Conditions without notice.
23.2 You may not assign or transfer your rights.
24.1 These Terms and Conditions constitute the entire agreement between you and Forked Up SL.
24.2 They are governed by Spanish law and subject to the exclusive jurisdiction of the Spanish courts.
