Terms

TERMS AND CONDITIONS OF ENTRY AND TICKET PURCHASE

These Terms and Conditions, together with the other information contained on this website www.528ibiza.com, form the basis of your contract with Forked Up SL for event tickets. Please read them carefully as they set out our respective rights and obligations.

INTRODUCTION

In these conditions, a reference to:

“You”, “Your” means the person making the booking and all other attendees related to your ticket purchase.
“Lead Name” means the person identified as making the ticket purchase during the booking process.
“Venue” means the location of the event, being 528 Ibiza.
“We”, “Us”, “Our” means Forked Up SL, a company registered in Spain with registration number B02920494 and registered address at Calle Cervantes 27 07820- San Antonio
Baleares, Spain

These Terms and Conditions apply to all bookings made for events operated at the Venue and to all members of your booking, regardless of the point of purchase.

EVENT DATES, TIMINGS AND PROGRAMME

All events promoted by Forked Up SL and selected third party promoters take place at 528 Ibiza on selected dates across the year.

Event programmes, artists, dates, times and formats are subject to change.

Any specific artist, line up, programme or advertised content displayed at the time of booking is not guaranteed and does not form part of this contract.

Artist set times are announced in advance at the promoters discretion and are subject to change.

Opening times vary by event and are shown on your ticket or booking confirmation.

All events operate a last entry time determined by the Venue in accordance with licensing and safety requirements. Late arrival may result in refusal of entry without refund.

Your booking remains valid regardless of weather conditions unless otherwise communicated via official Forked Up SL channels.

ENTRY POLICY AND CONDUCT

Entry is strictly for persons aged 18 or over unless otherwise stated. Some events may operate a higher minimum age.

Valid photographic identification is required for all guests. Passports or driving licences are accepted.

Any guest who is under the required age will be refused entry without refund.

Holding a valid ticket does not guarantee entry. Entry is always subject to venue capacity, licensing conditions, safety considerations and management discretion.

The Venue reserves the right to refuse admission or remove any person who appears intoxicated, under the influence of drugs, or behaving in a dangerous, abusive or inappropriate manner.

Any form of verbal or physical abuse towards staff or other guests will not be tolerated and may result in removal from the Venue or prosecution.

For safety and security reasons, searches of persons, clothing and belongings may be conducted on entry and exit.

Food or drink purchased outside the Venue may not be brought inside.

Re entry is not permitted.

Animals are not allowed within the Venue.

Professional cameras, recording equipment, selfie sticks and unauthorised filming equipment are prohibited at all times.

Any unauthorised recordings made within the Venue become the property of the Promoter and or the Venue, and all rights in such recordings are assigned accordingly.

No promotional, commercial or sponsorship materials may be brought into the Venue without prior written consent.

By entering the Venue, you consent to being photographed, filmed or recorded for promotional, commercial and security purposes without compensation.

Disabled access is available. Please contact info@528ibiza.com in advance to discuss specific requirements. We cannot guarantee accommodations if notified on the day of the event.

TICKET SALES VIA PROMOTERS AND TICKETING PLATFORMS

Tickets for events at the Venue may be sold by Forked Up SL directly and or via authorised third party promoters and ticketing platforms.

Where tickets are purchased through a third party promoter or ticketing platform, your payment, booking data and any refund or chargeback processing will be handled by that third party in accordance with their own terms and conditions, in addition to these Terms and Conditions.

Forked Up SL is responsible for the operation of the Venue, access control, safety, security and delivery of the event itself. We are not responsible for any representations, promises or statements made by promoters or ticketing platforms that have not been expressly authorised by us.

Any refunds, exchanges or chargebacks must be requested from the original point of purchase and will be subject to the applicable terms of that seller.

In the event of any conflict between promoter communications and these Terms and Conditions, these Terms and Conditions shall prevail.

Nothing in this section limits the Venue’s right to refuse entry, enforce house rules or cancel or reschedule events in accordance with these Terms and Conditions.

VENUE TICKET SALES TERMS AND CONDITIONS

For tickets sold via the Venue’s official ticketing platform Fourvenues.

Full payment is required at the time of booking unless otherwise stated.

Tickets are issued electronically to the email address provided at the point of purchase.

It is your responsibility to check ticket details upon receipt and notify us promptly of any errors.

Tickets are valid only for the specified date and event.

Entry requires presentation of a valid ticket and matching photographic identification for the Lead Name.

Early entry tickets require arrival before the time stated. Late arrival may result in refusal of entry or an additional charge.

Island resident or concession tickets require valid resident identification. Failure to present valid identification may result in an additional charge or refusal of entry.

Ticket prices may be higher when purchased on the door, subject to availability.

Tickets are non refundable in all circumstances except where expressly stated in these Terms and Conditions.

Tickets may not be resold, transferred, or used for promotions, competitions or packages without prior written consent.

Any tickets resold or transferred in breach of these Terms and Conditions may be cancelled without refund.

MANDATORY VENUE FEES AND SUPPLEMENTS

Certain events may include mandatory venue supplements within the ticket price, including but not limited to shuttle bus transport or safety related fees.

Such supplements form part of the Venue’s operational and safety policy, are non optional, and are non refundable.

Details of any applicable supplements will be communicated as part of the ticket price or booking information.

HOTEL GUEST ACCESS

Guests staying at Ibiza Rocks Hotel or Pikes Ibiza may have access to events during their stay, subject to capacity, operational considerations and Venue discretion.

Hotel guest access does not guarantee entry.

No refunds are available to hotel guests in the event of event cancellation, refusal of entry or changes to programme.

PRICING AND PAYMENTS

All prices are displayed in euros.

Any alternative currency display is indicative only and subject to exchange rate variation.

Payments may be subject to bank or card provider fees outside our control.

Orders may be cancelled if payment fails verification or is recalled.

We reserve the right to cancel fraudulent or suspicious orders.

Pricing errors will be corrected and you will be offered the option to confirm at the correct price or receive a full refund.

Prices may fluctuate based on demand and no refunds are issued due to later price reductions.

All orders are subject to a processing fee which is retained by the platform.

RESCHEDULED OR CANCELLED EVENTS

If an event is rescheduled, ticket holders may be offered a new date or a refund, subject to the terms of the original point of purchase.

If an event is cancelled by the Venue, a full refund of the ticket price paid will be offered.

Refunds must be claimed by following the instructions provided in official communications.

Failure to respond within 30 days may result in cancellation without refund.

Refunds are processed to the original payment method within 7 to 60 days.

Booking and processing fees are non refundable.

DRESS CODE

The Venue reserves the right to refuse entry based on attire.

Prohibited attire includes fancy dress, novelty footwear, hen and stag accessories and inflatables.

Footwear must be worn at all times.

Guests must leave the Venue respectfully clothed.

PERSONAL BELONGINGS

Large bags and luggage are not permitted.

Guests attend at their own risk in relation to personal property.

Lost property will be retained for 30 days before disposal or donation where appropriate.

SAFETY AND WELL BEING

Guests must behave responsibly and remain hydrated.

Any accidents or injuries must be reported immediately to Venue staff.

Attendance is voluntary and at your own risk.

Events take place in a crowded, amplified and open air environment with inherent risks including noise exposure, weather and crowd movement.

MEDICAL FITNESS

You confirm that you are medically fit to attend and not aware of any condition that may be aggravated by attendance.

Forked Up SL accepts no responsibility for incidents arising from pre existing medical conditions.

DRUGS AND ILLEGAL SUBSTANCES

Forked Up SL operates a strict zero tolerance policy.

Possession or use of illegal substances will result in immediate removal from the Venue and possible referral to local authorities without refund.

DATA PROTECTION

Personal data is processed in accordance with Spanish law and GDPR.

Customer data is held by the ticket seller of record. Venue and promoter communications are limited to essential operational information unless valid marketing consent has been provided.

Further details are available in our Privacy Policy on www.528ibiza.com.

INTELLECTUAL PROPERTY

All branding, trademarks, event names and intellectual property associated with the Venue remain the property of Forked Up SL or its licensors.

No rights are granted without prior written consent.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence or for any liability that cannot be excluded by law.

Subject to this, the total liability of Forked Up SL in respect of all claims arising out of or in connection with your attendance shall be limited to the total ticket price paid.

FORCE MAJEURE

Forked Up SL shall not be liable for failure to perform due to events beyond its reasonable control including weather, government action, strikes, national mourning, technical failure or acts of authorities.

COMPLAINTS

Any complaints must be raised with Venue management during the event to allow the opportunity for resolution.

Failure to do so may result in loss of any right to compensation.

SEVERABILITY

If any term is found unenforceable, the remaining terms remain valid and enforceable.

NO WAIVER

Failure to enforce any term does not constitute a waiver of that term or any other right.

ASSIGNMENT

Forked Up SL may assign its rights and obligations under these Terms and Conditions without notice.

You may not assign or transfer your rights.

ENTIRE AGREEMENT AND GOVERNING LAW

These Terms and Conditions constitute the entire agreement between you and Forked Up SL.

They are governed by Spanish law and subject to the exclusive jurisdiction of the Spanish courts.