Privacy Policy

At 528 Ibiza, your privacy is a priority. This document explains how we collect, use, and protect your information, as well as your rights regarding your personal data.

FORKED UP S.L (referred to as “528 Ibiza,” “we,” “our,” or “us”) is committed to ensuring your privacy is protected. We are a company registered in Spain with company number B57615809, and our registered office is located at:

Calle Cervantes 27 07820 San Antonio Baleares, Spain

For any inquiries related to this privacy policy, you can contact us at sales@528ibiza.com.

 

WHAT INFORMATION WE COLLECT

We collect the following information to personalise our services, improve our offerings, and tailor communications to your preferences:

• Name: To address communications personally.
• Email: To send updates, offers, and event information.
• Phone Number: To contact you with offers or updates via SMS, Messenger, or WhatsApp, if consented.
• Country: To ensure location-specific services and compliance with regional regulations.
• Gender and other preferences: To provide tailored offers and improve customer insights.
• Contact Preferences: To ensure we communicate with you through your preferred channels.
• Purchase History: Information about the products, services, or tickets you have bought.
• Other Question Fields: Depending on the nature of your sign-up, we may collect additional information relevant to your registration, such as travel details, or event-related data.
  
  

We collect this information with your explicit consent via opt-in forms or during transactions on our website and booking platforms.

 

HOW WE USE YOUR INFORMATION

We use your information to:

Personalise Communications: Send updates, offers, or event information tailored to your preferences.

Fulfill Orders: Track and process purchases (e.g., tickets or merchandise).

Provide Customer Support: Assist with issues related to orders or preferences.

Analyze Trends: Improve our offerings and deliver a better customer experience.

Profiling: We may analyze your travel preferences or purchase history to recommend relevant offers.

 

LEGAL BASIS FOR PROCESSING

We process your data based on:

Your Consent: Explicitly provided when you fill out forms or make a purchase.

Legitimate Interests: To improve our services and customer experience, ensuring minimal impact on your privacy.

Compliance with Legal Obligations: If required by law to retain or share your data.

You can withdraw your consent at any time by contacting us at info@528ibiza.com or using the unsubscribe link in our communications.

 

DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations:

When data is no longer needed, we securely delete or anonymise it.

 

SHARING YOUR DATA

We do not sell personal data. However, we may share your information with trusted third parties in specific circumstances:

Service Providers

We share your data with third-party service providers who assist us in delivering our services, such as:

Email and SMS marketing platforms (e.g., Mailchimp, Twilio) to send communications on our behalf.

Analytics providers (e.g., Google Analytics) to understand user behavior and improve our offerings.

These providers are contractually obligated to protect your data and use it only for the purposes outlined in this policy.

Event Promoters and Artists

When you purchase tickets, register for events, or engage with specific promotions, we may share relevant information (e.g., name, email, or booking details) with event promoters, artists, or their representatives if:

It is necessary for the organisation or delivery of the event.

You have explicitly opted in to receive communications from the promoter, artist, or their representatives.

You can withdraw your consent at any time by contacting us or the relevant third party directly.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your information.

 

COOKIES AND TRACKING

We use cookies to:

Store your preferences.

Provide personalised content based on your behaviour.

Consent for Cookies

Non-essential cookies (tracking, analytics, marketing) require explicit opt-in consent.

You can manage your cookie preferences through our Cookie Settings page or via your browser settings.

For more details, see our Cookie Policy.

 

YOUR RIGHTS

Under applicable privacy laws, you have the right to:

Access: Request details of the personal information we hold about you.

Correction: Correct any inaccuracies in your data.

Erasure: Request deletion of your data (“right to be forgotten”).

Restriction: Limit how we process your data.

Withdraw Consent: Change your contact preferences or unsubscribe at any time.

To exercise these rights, contact us at info@528ibiza.com. We may request identity verification for security purposes.

 

DATA SECURITY

We implement physical, electronic, and managerial safeguards to protect your personal data from unauthorised access, disclosure, or misuse.

 

CHILDREN’S PRIVACY

We do not knowingly collect data from children under 16 years of age. Parents or guardians should monitor their children’s online activities. If we discover that we have inadvertently collected such data, we will delete it promptly.

 

EXTERNAL LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.

 

UPDATES TO THIS POLICY

We may update this policy periodically. The latest version will always be available on our website. Changes will take effect immediately upon posting.

 

CONTACT US

For any questions or to exercise your rights, contact us at info@528ibiza.com.